Legal
Privacy Policy
We built Strain ID with your privacy in mind. Here's exactly what we collect and why.
Last Updated: June 21, 2026
1. Who We Are
Strain ID ("we," "our," or "us") operates the Strain ID mobile application and the website at www.mystrainid.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app or visit our website. Questions? Contact us at hello@mystrainid.com.
2. Information We Collect
Information you provide:
- Account information — Email address and any profile details you add if you create an account.
- Strain data — Strains assigned to stickers, personal notes, effects, and ratings you enter in the app.
- Purchase information — Payment is processed by our third-party processor. We do not store full credit card numbers.
- Contact form submissions — Name, email, and message content you send through our website.
- QR code scans — When you scan a sticker pack QR code, we log which pack was activated to load your designs.
Information collected automatically:
- Device information — Device type, OS version, and unique device identifiers.
- Usage data — Features used, screens viewed, and general interaction patterns in the app.
- Log data — IP address, browser type, pages visited, and timestamps on our website.
- Crash reports — Diagnostic data to help us fix issues if the app crashes.
3. How We Use Your Information
- Provide, operate, and improve the Strain ID app and website
- Process sticker pack purchases and fulfill orders
- Load your purchased sticker designs when you scan a QR code
- Sync your strain tracking data across devices (if you have an account)
- Respond to your questions and support requests
- Send transactional emails (order confirmations, shipping updates)
- Send occasional product updates, if you've opted in
- Analyze usage trends to improve app features
- Detect and prevent fraud or security incidents
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Sharing Your Information
- Service providers — Third-party vendors who help us operate (payment processing, email delivery, analytics, cloud hosting). They are contractually required to protect your data.
- Legal requirements — If required by law, court order, or to protect the rights, property, or safety of Strain ID or others.
- Business transfers — In connection with a merger or acquisition. We will notify you before your data becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information as long as your account is active or as needed to provide services. You may request deletion of your account and all associated data at any time by contacting us at hello@mystrainid.com.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to opt out of marketing emails. To exercise these rights, contact us at hello@mystrainid.com.
7. Children's Privacy
Strain ID is intended for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us information, please contact us immediately.
8. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our app and website may link to third-party sites. This Privacy Policy does not apply to those services — please review their own privacy policies.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell your personal information. To submit a request: hello@mystrainid.com.
11. Changes to This Policy
We may update this policy from time to time. When we do, we'll update the "Last Updated" date above. If we make material changes, we'll notify you through the app or by email.
12. Contact Us